Can not send SMS

Forum|Forum|11 months ago
January 1, 2025
3 replies
47 views

Vodafonewasbetter
Active Contributor

cannot send SMS messages, access Google maps and using data is very hit and miss.

I have tried all the troubleshooting steps where I manually change the number the message is sent from (the correct one is selected)

I have reset the network

I have been resent a new SIM card.

ordered the iPhone 15 on the 29/11/24 through the car phone warehouse website.

I have contacted ID mobile through their website chat, Facebook chat & rang customer complaints who have logged a job.

I can receive SMS messages, I can send/receive iMessages.

I cannot send SMS texts and I cannot use 5G data or google maps at any time. Accessing apps when not on WiFi is sporadic.

Please sort this out ID mobile. I have been to Currys where I collected my phone from and I am still no further forward. Currently my service is just not fit for purpose.

+24

Tyler C
iD Mobile Employee
Forum|Forum|11 months ago
January 2, 2025

Hey there @Vodafonewasbetter, sorry to hear this.

What’s the full postcode you’re having issues in please?

What phone do you have?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+26

andewhite
Platinum  Contributor
Forum|Forum|11 months ago
January 2, 2025

cannot send SMS messages, access Google maps and using data is very hit and miss.

I have tried all the troubleshooting steps where I manually change the number the message is sent from (the correct one is selected)

...

I have contacted ID mobile through their website chat, Facebook chat & rang customer complaints who have logged a job.

...

Please sort this out ID mobile. I have been to Currys where I collected my phone from and I am still no further forward. Currently my service is just not fit for purpose.

Unfortunately @Vodafonewasbetter, once a complaint has been logged, only the iD complaints team advisers are able to investigate the issue.

The complaints team have 8-weeks in which to resolve your issue/s.

This community might help.

🍀

Forum member (non-iD).

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V

Vodafonewasbetter
Author
Active Contributor
Forum|Forum|11 months ago
January 2, 2025

Hi Tyler,

Thank you for your reply. It is the iPhone 15 using the latest iPhone update. I have this problem wherever I go in the UK. Primarily in NE1, DH1, but we also travelled to Windsor and I could not use google maps or send texts from this area too. Please help me resolve this issue. Thank you.