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Can not send SMS

  • January 1, 2025
  • 1 reply
  • 23 views

cannot send SMS messages, access Google maps and using data is very hit and miss. 
 
I have tried all the troubleshooting steps where I manually change the number the message is sent from (the correct one is selected)

I have reset the network

I have been resent a new SIM card.

ordered the iPhone 15 on the 29/11/24 through the car phone warehouse website.

I have contacted ID mobile through their website chat, Facebook chat & rang customer complaints who have logged a job.

I can receive SMS messages, I can send/receive iMessages.

I cannot send SMS texts and I cannot use 5G data or google maps at any time. Accessing apps when not on WiFi is sporadic.

Please sort this out ID mobile. I have been to Currys where I collected my phone from and I am still no further forward. Currently my service is just not fit for purpose.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4760 replies
  • January 2, 2025

Hey there ​@Vodafonewasbetter, I’ve just replied to your other post, so please respond there to avoid any confusion between agents.

 

Thank you,

Tyler