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Can not send SMS

  • January 1, 2025
  • 1 reply
  • 27 views
V
Active Contributor

cannot send SMS messages, access Google maps and using data is very hit and miss. 
 
I have tried all the troubleshooting steps where I manually change the number the message is sent from (the correct one is selected)

I have reset the network

I have been resent a new SIM card.

ordered the iPhone 15 on the 29/11/24 through the car phone warehouse website.

I have contacted ID mobile through their website chat, Facebook chat & rang customer complaints who have logged a job.

I can receive SMS messages, I can send/receive iMessages.

I cannot send SMS texts and I cannot use 5G data or google maps at any time. Accessing apps when not on WiFi is sporadic.

Please sort this out ID mobile. I have been to Currys where I collected my phone from and I am still no further forward. Currently my service is just not fit for purpose.

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5223 replies
    • January 2, 2025

    Hey there ​@Vodafonewasbetter, I’ve just replied to your other post, so please respond there to avoid any confusion between agents.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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