Can't access my Facebook account since switching to ID.

Hello ​@davebailey 

Thank you for getting in touch. 

We are very sorry to hear you are not receiving the authentication message. If this being sent via text or email? 

Do you have any issues receiving one time passcodes or messages from anyone else? 

Thanks, 

Natalie 

Hi Natalie - I’m struggling to receive authentication via WhatsApp and SMS.  I can receive messages in general…. Hope you can advise. 

Thanks  

Thank you ​@davebailey 

What is your handset make/model please? 

Natalie

iPhone 16

The reception is also really poor on the network...

Is your number in your phone showing as +447 rather than 07

Thanks ​@davebailey 

Could you please check the number in the handset is correct? 

Settings - My Apps - Phone - My Number

Thanks, 

Natalie 

Hi ​@Natalie W I’ve decided to return my device and cancel my contract. Can you help?

Thanks 

Hi ​@davebailey 

If you’d instead like to cancel/return, we’d recommend the above from ​@MZone.

Tom