can't log into account on app since update | iD Mobile Community
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can't log into account on app since update

  • September 15, 2024
  • 4 replies
  • 97 views

I need to get into my account to update some things but the app won't let me log I.  

Best answer by Matthew T

@Stevedaw249 - It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 10th April. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.  

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4 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2024

Hi @Stevedaw249,

Welcome to the Community!

Have you tried logging in to the app and your account online?

If you can confirm the error we can advise further.

 

Kash


  • Author
  • New Contributor
  • September 18, 2024

Yes I did but still no able to log in. 


  • Author
  • New Contributor
  • September 19, 2024

Hi @Stevedaw249,

Welcome to the Community!

Have you tried logging in to the app and your account online?

If you can confirm the error we can advise further.

 

Kash

Yes, but I still cannot log in. This is disgraceful 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • September 23, 2024

@Stevedaw249 - It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 10th April. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.