Can't make calls

Hi there ​@Kaz123 

I’ll type as fast as I can - being as the port can take up to 10pm (and we’re now well passed this) try the simple method of powering the phone off and back on again.

Thanks but that hasn’t worked. Weirdly, two days ago I could make calls, but only for that one day. Unable to since then. Can a customer service person please get back to me urgently as I’ve had a number of problems since trying to switch. 

It would be quicker if you contact them via Live Chat ​@Kaz123 

https://www.idmobile.co.uk/live-chat

Start the chat with talk to person to bypass their automated chat bot.

During those 2 days was it your own number showing for the calls and texts? I wonder if the provisional number allocated to the SIM was working and now the port is/was going through and possibly failed this would cause the issue you now have.

If your used a PAC check YOUR number is showing on the phones settings.

Hello ​@Kaz123 

Welcome and thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with making calls. 

Can you please confirm your handset make/model?

Can you please check that your number is showing correct in the settings? This will need to begin with +44 and not 0, for example +447123456789. 

Thanks, 

Nat 

Hi,

my number is showing with +44. My handset is an iPhone 16.

Thanks

Hey there ​@Kaz123, please try turning off iMessage, then restart your phone, and then attempt to call out, and see if this works.

Thanks,

Tyler

Tried and it still doesn’t work…any other suggestions? I’m getting really frustrated by this.

I’m beginning to wonder if this issue is being caused by a split port.

You mentioned having issues with switching, what were these issues. Has anyone mentioned any port issues when you contacted them?

Hello ​@Kaz123 

Thank you for letting us know. 

We may need to double check the port and potentially raise a ticket with our support team. 

The quickest was to do this would be with our Live Chat team here. 

Thanks, 

Nat 

Thanks, but are you not able to do this for me at your end?

They possibly could but when going via these forums you’ll only get replies when they’re on shift and thus it’ll be a lot slower.

By you going via live chat 2 things happen, 1 you get through the GDPR and 2 it should be sent to the right team and should be resolved quicker.

(but I can see where you’re coming from - you’re the one having to endure live chat and the wait to be put through - but typing talk to person should speed up the process)

Hey there ​@Kaz123, we can indeed PM you if you prefer. However, we typically advise live-chat, as they can get back to you right away and look to resolve quicker than we can.

If you’d prefer a PM, please let us know, and we can do so.

Thanks,

Tyler