Click on ‘Service status’ at the top of this page and see what is affected and they know what the fault is (found at 6pm) and next update is at 8pm. Maybe use whatsapp if you need to call urgently?

Thank you. It days no change updates at 8pm and been out solo afternoon been very had I’ve day out of network when with ee but there you go! I appreciate your response.

So sorry should have checked predictive text! I meant to say it says it was updated at 8 and still out been out all afternoon i am obviously one of the affected! Never had problems with ee but there you go!

Just to let everyone now it has miraculously come back on at 10pm that was over 10 hours without being able to use it! I certainly hope that doesn’t occur again and that I get some compensation for loss of service ? NB don’t know wtf is going on worked I could ring out ten minutes ago and now not working again!! Guess I will be ringing that complaints number tomorrow (from my landline) as can’t be without my phone as disabled and it is my life line whenI am out and about as it is for many people!! Get your stuff together 3uk I never had any trouble like this with any other network!

Absolutely agree, we should all be compensated and furthermore ID should be communicating these issues to their customers not us trying to ascertain what’s going on and when our services will be reinstated 

Take your monthly bill eg mine is £7 per month...divide by 31 days….22p….I think I can manage without 22p refund for the outage. 

They have a service Status page where you can see what is happening so they have supplied comms.

S**t happens….but I have been with Id for years and this is the 1st time I have known about this and its only because I wanted to call my parents on their landline. Otherwise I would be none the wiser.

It is frustrating because I got through thought it was fixed and then realised it was a fluke and it is still not working! It isn’t the daily amount I want compensation for it is the fact that it should be fixed within a couple of hours not still being broken after twelve! If I didn’t have a landline I would be terrified if not being able to contact 999 as I sometimes have to do due to disability. If you read they admit some people are saying it won’t even connect to 999 that is very serious!! I think it awful you can’t speak to a human being.  I am stuck with my contract sadly but will rethink when due for renewal.

How do you know it should have been fixed within hours?

If you heating went off, how long would it take for you for you to troubleshoot it, find out it is the boiler and fix it or need to call a plumber? It really depends on the problem and what is needed to fix it. Plus the time it takes to troubleshoot it to know what you need.

Hello ​@Rosalyn Morris 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

Please also be advised we have a dedicated assisted support page available here. 

We’ll see you there. 

Thanks, 

Nat