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can't make calls or texts

  • November 5, 2024
  • 3 replies
  • 210 views

Sandra Gee
New
 Contributor

I’m getting a message that i can’t make calls but I have unlimited calls and texts.

Best answer by Kash

Hi @Sandra Gee,

Welcome to the Community!

Have you checked your settings to ensure that your number is correct?

It may be worth contacting our Live Chat Team for further assistance.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • November 5, 2024

Hi @Sandra Gee,

Welcome to the Community!

Have you checked your settings to ensure that your number is correct?

It may be worth contacting our Live Chat Team for further assistance.

 

Kash


Sandra Gee
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • November 5, 2024

Thanks Kash.  I did contact the team and it seems that, although I have unlimited calls and texts, there are certain calls I can’t make - to businesses.  I wasn’t aware of that when I set up the phone contract.  Waiting for my Live Chat conversation to be emailed to me, which has two links for me to read - hasn’t appeared as yet.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • November 6, 2024

Hi @Sandra Gee 

 

You’ll have unlimited calls to standard UK numbers, premium ones would charges as extra.

 

Tom