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Can't make or receive calls

  • November 16, 2024
  • 6 replies
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M
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For some reason today my Alcatel 3L phone no longer makes or received calls. In the notification bar there are icons consisting of a telephone handset and moving bars when either a call (in or outgoing) is in progress. I don't believe it is a phone setting because it works fine when my partners SIM card is inserted in my Alcatel. When my SIM card is his phone it exhibits the same problem. This leads me to believe that it is either a network or SIM card issue. 

Does anyone have any idea how this might be resolved?

Best answer by Daz_S

Right, so your issue is more than likely related to the loss of 3G. Three (and iD use Three) started turning off 3G starting in September with a provisional ‘all gone’ by the end of the year.

 

Your partners SIM may still have 3G available - though eventually all networks will lose 3G. This explains why his still works and yours doesn’t.

 

So, what to do?

Well, look here for starters

 

You need to be looking for how to enable 4G or LTE, but either MUST have VoLTE - google your model if you’re not sure how or where to look for those options/menus.

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    Daz_S
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    • Daz_S
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    • November 16, 2024

    Hi there ​@Magdathegreek 

    Is your other half's SIM also an iD SIM?

     

    Has your area (use your postcode) recently lost 3G

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

    It defaults to 4G, just toggle it between 3G and 5G.

     

    Also, according to iD’s compatibility page, your phone is on the list, which is good.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Magdathegreek
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    • 2 replies
    • November 16, 2024

    My partners SIM is RWG Mobile and his phone is a Samsung 7. Interestingly on my phone the signal strength icon has a "greyed out" 4G icon above it.

    Yet the SIM status page reports:

    Signal Strength 

    -100dBm 40 asu

    Mobile network type

    4G

    Service state

    In service

    Roaming

    Not roaming

    Mobile Network Statec

    Disonnected

     

    Have just used your provided link and it reports that 3G is unavailable but doesn't say when it disappeared. 

    Daz_S
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    • Daz_S
      Daz_S
    Daz_S
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    • Daz_S
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    • Answer
    • November 16, 2024

    Right, so your issue is more than likely related to the loss of 3G. Three (and iD use Three) started turning off 3G starting in September with a provisional ‘all gone’ by the end of the year.

     

    Your partners SIM may still have 3G available - though eventually all networks will lose 3G. This explains why his still works and yours doesn’t.

     

    So, what to do?

    Well, look here for starters

     

    You need to be looking for how to enable 4G or LTE, but either MUST have VoLTE - google your model if you’re not sure how or where to look for those options/menus.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Magdathegreek
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    • 2 replies
    • November 16, 2024

    All sorted now although finding the VoLTE switch wasn't easy as all the suggestions bore no resemblance to what was actually needed to navigate to. Although it did give me a handle on where to look. The Access Point Name fields required no editing.

    Thank you Daz! 

    Daz_S
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    • Daz_S
      Daz_S
    Daz_S
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    • Daz_S
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    • November 16, 2024

    That’s the problem sometimes with guides, they don’t cover every type of phone.

     

    Anyway, brilliant, happy to have helped!!👍

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
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    • 8225 replies
    • November 18, 2024

    Hi ​@Magdathegreek 

     

    Glad to see that ​@Daz_S could help here, thanks for the help ​@Daz_S.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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