Hi there ​@Jenny Iatalese 

I’m using an Android phone and its working fine here. I tried 7777 as a test and the call connects and I can hear the automated system. Not received a call as yet but assume this is also working.

Have you checked to see if there’s any known network issues at your postcode?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

Thanks for the link ​@Daz_S  It says they’re working on upgrades and sorry for inconvenience. A message beforehand would have gone a long way ID mobile. 

Hi ​@Jenny Iatalese 

Thank you for getting in touch. 

We apologise for the lack of warning regarding the work in the area. 

How have things been since your last post? Have there been any improvements? 

Nat 

No problem Jenny, happy to help.

I’ve mentioned this more than once but let me say it one more time (with a little bit added) - who knows one day the penny might finally drop - iDM should implement a function whereby they notify their customers about known issues in the area the phone is being used. If they can provide theirs adverts on their app then a simply your local area is currently having network difficulties/upgrades would go way further than having to ask others for advice. Other providers even allow us to register our mobile number on their network outage page (during an outage) and theirs also sends regular SMS updates.

Problem seems to have resolved for now. Thank you 

Glad to hear that Jenny.

Should you need help in the future pop back and we’ll do from there.

Great to hear ​@Jenny Iatalese please get in touch if you require any assistance in the future. 

Nat