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Can't make or receive calls

  • May 9, 2025
  • 6 replies
  • 525 views
M
New Contributor

My phone (Samsung S22U) will not make or receive calls. This is new behaviour - it has worked fine for two years. Internet connection (4G/5G) work fine. Also I can send and receive text messages. Only voice is problematic.  Dialling out i get the “calling xxx” message then “unable to connect” Calling in, the caller hears eight or so rings then the connection cuts.  There is no ringing nor “missed call” notification on my phone. Very occasionally I get a message “Not registered on the network” when dialling out, but not every time. And today my SIM Manager tells me my SIM has an “unknown number”. Ideas, anyone?

Best answer by Siân W

Of course ​@matthew_w1001 

Please check out this article - How can I check the network coverage in my area? | iD Mobile Community

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 10, 2025

    Sorry to hear this ​@matthew_w1001 

    Can you please check out this article which may help - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

    If you still need further assistance, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
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    Hi ​@matthew_w1001 

    This sounds like VoLTE is not enabled on your phone (you can use data, send/receive texts but you CAN’T make/receive calls).
    To enable VoLTE on a Samsung Galaxy S22 Ultra, navigate to Settings > Connections > Mobile Networks and toggle on the "VoLTE calls" option associated with your SIM card. This allows you to make calls over the 4G network.

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • matthew_w1001
    • Author
    • New Contributor
    • May 11, 2025

    It turns out that the problem only happens when I am at home, or in my local town.  I was elsewhere yesterday and the phone worked fine.  Back home today it has stopped working.  If I turn on wifi calling and use my home wifi network it works fine.  I am beginning to suspect a local tower issue but I cannot confirm this. Does anyone know how to check?

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • May 11, 2025

    Of course ​@matthew_w1001 

    Please check out this article - How can I check the network coverage in my area? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • matthew_w1001
    • Author
    • New Contributor
    • May 12, 2025

    And now, with no changes to my phone (and I did check all the helpful suggestions above - settings were all as they should be) the phone works perfectly.  However there were no network/tower problems reported in my area.  Which I don’t believe…

     

    Thanks, all.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • May 12, 2025

    Hi ​@matthew_w1001 

     

    Thank you for getting back in touch and letting us know the issue has now been resolved. 

    Please do reach out if you have any questions or further concerns. 

     

    Thanks, 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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