I've just signed up with ID sim only and after receiving notification from ID telling me I'm good to go, I can't make or receive calls. I've chatted to ID and they told me to get a replacement sim and activate it, which I did but the problem still persists. Has anyone had this issue? It's hard to understand why they can't set up a basic phone service.
Can't make or receive calls
+13Hi
I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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