Community Member

Can't make or receive calls

Forum|Forum|2 months ago
June 27, 2026
1 reply
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I've just signed up with ID sim only and after receiving notification from ID telling me I'm good to go, I can't make or receive calls. I've chatted to ID and they told me to get a replacement sim and activate it, which I did but the problem still persists. Has anyone had this issue? It's hard to understand why they can't set up a basic phone service.

iD Mobile Employee

Hi @Wallpap,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M
The iD Mobile Social Media Team

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