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can't receive or make calls

  • January 26, 2025
  • 7 replies
  • 64 views
G
New
 Contributor

4 days after 3G switch off & still cannot make or receive calls. In-store tech guys checked my phone & did everything possible as per troubleshooting advice, but network is still causing me problems

    7 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • January 27, 2025

    Hey there ​@geraldinemetro, thank you for reaching out.

     

    What phone do you have, and what’s your full postcode please?

     

    Thanks,

    Tyler

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    G
    New
 Contributor
    • geraldinemetro
    • Author
    • New
 Contributor
    • 2 replies
    • January 27, 2025

    Ss17

    Samsung Galaxy A53

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12353 replies
    • January 27, 2025

    This community article might help, ​@geraldinemetro. 

    🤞 

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • January 29, 2025

    Hi ​@geraldinemetro,

    I hope that the article that ​@andewhite provided has helped.

    If you require further assistance, please get back to us.

     

    Kash

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    G
    New
 Contributor
    • geraldinemetro
    • Author
    • New
 Contributor
    • 2 replies
    • January 29, 2025

    So far nothing has helped

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2241 replies
    • January 30, 2025

    Thank you. 

     

    I have checked and your handset is compatible with our service. 

    Can you please advise what steps you have taken in regards to the settings on the handset?

     

    Thanks,

     

    Nat 

    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12

    Hi ​@geraldinemetro 

    Please read the reply I made, sometime ago, to a customer with a similar problem using an approved Samsung handset…

     

    It may be down to the firmware installed on your phone and is easily rectified.

    Let me know if you need any further guidance with regards to this!

    X






     

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    Reply.


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