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can't receive or make calls

  • January 26, 2025
  • 7 replies
  • 71 views
G
New Contributor

4 days after 3G switch off & still cannot make or receive calls. In-store tech guys checked my phone & did everything possible as per troubleshooting advice, but network is still causing me problems

    This topic has been closed for replies.

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • January 27, 2025

    Hey there ​@geraldinemetro, thank you for reaching out.

     

    What phone do you have, and what’s your full postcode please?

     

    Thanks,

    Tyler

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    G
    New Contributor
    • geraldinemetro
    • Author
    • New Contributor
    • January 27, 2025

    Ss17

    Samsung Galaxy A53

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • January 27, 2025

    This community article might help, ​@geraldinemetro. 

    🤞 

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • January 29, 2025

    Hi ​@geraldinemetro,

    I hope that the article that ​@andewhite provided has helped.

    If you require further assistance, please get back to us.

     

    Kash

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    G
    New Contributor
    • geraldinemetro
    • Author
    • New Contributor
    • January 29, 2025

    So far nothing has helped

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • January 30, 2025

    Thank you. 

     

    I have checked and your handset is compatible with our service. 

    Can you please advise what steps you have taken in regards to the settings on the handset?

     

    Thanks,

     

    Nat 

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    Decembersangel72
    Gold Contributor
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    Hi ​@geraldinemetro 

    Please read the reply I made, sometime ago, to a customer with a similar problem using an approved Samsung handset…

     

    It may be down to the firmware installed on your phone and is easily rectified.

    Let me know if you need any further guidance with regards to this!

    X






     

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