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Can't receive texts or calls sent to full international number

  • January 13, 2025
  • 1 reply
  • 25 views
M
Community Member

Hi,

I have just ported a Pixel 9 Pro phone from O2 to ID.

I can receive texts sent to 07xxx but any texts sent to +44 7xxx aren’t received. The sender gets a message to say that sending failed.

I have restarted the phone, reinserted the SIM, disabled and re-enabled all international settings on the account, but they still won’t deliver.

Any ideas?

Thanks

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • January 14, 2025

    Hello ​@mtbroughton 

     

    Welcome and thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with the text service. 

    Can you please take a look at the support page and follow the steps listed here?

     

    Thanks, 

     

    Nat 

     

     

    Reply.


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