can’t receive the phone call

I have similar problem, I can dial out to anyone but only receive calls from people on the Three network or with a provider that uses Three’s infrastructure. 

So far, three eSIMs and about four hours on their not-very-live chat with no solution. 
I’m going to request a returns authorisation (within the 30 day mail order timeframe, 14 days for in store) and take my business elsewhere. 
 

good luck! 

I don’t know know how they winning all the awards they have claim on the website .Very poor customer service I have been on waiting to chat a agent for  30 mins than message came in no one is available come back later no phone to contact ,no email to contact imagine you can’t call a company who is providing the mobile service to everyone 😂😂

only chat boot and message that no one comes 

they are not going to last long in the business if they continue like this 

Hi @vipin107 & @Martin Oldham 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom