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can't recive calls

  • June 4, 2024
  • 1 reply
  • 133 views

David G
Community Member

I've been with id mobile for 18 months with no problems, but just today I noticed that I can no longer receive calls. The caller (another idmobile customer) gets the message "the person you are trying to reach will not accept this call". 

Outgoing calls and incomming/outgoing text messages and mobile data are all fine. 

I'm on android. if I go to settings->connections-sim manager I see that sim1 shows the correct mobile number, but it is marked as dissabled, and it can't be enabled. 

I've tried the sim in another phone with similar results. 

Best answer by Kash

Hi @David G,

Welcome to the Community!

Firstly I would advise checking the coverage at your address along with the network status.

If no issues show it may be a faulty SIM card.

The Help Hub article below may be able to help you out.

 

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 11, 2024

Hi @David G,

Welcome to the Community!

Firstly I would advise checking the coverage at your address along with the network status.

If no issues show it may be a faulty SIM card.

The Help Hub article below may be able to help you out.

 

 

Kash