Skip to main content
Solved

Can't register ID account, incorrect details.

  • January 9, 2021
  • 13 replies
  • 431 views

Beagray1
Community Member

I can’t register on the ID app, it says my details are incorrect (which they aren’t). I think they’ve been input incorrectly on the system. Please could you contact me directly to amend this as with previous customers.

Thanks for your help!

Best answer by Michelle H

HI @Beagray1 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

This topic has been closed for replies.

13 replies

Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • January 11, 2021

HI @Beagray1 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 


Jwian
Community Member
  • Community Member
  • March 19, 2021

Please help me to get registered on the app


Jwian
Community Member
  • Community Member
  • March 19, 2021

Hello


Will R
iD Mobile Employee
  • iD Mobile Employee
  • March 19, 2021

Hi @Jwian,

 

Are you receiving any particular messages when attempting to register?

 

Will


Jwian
Community Member
  • Community Member
  • March 19, 2021

Hello sorry I temporarily distracted.  
yes every time I try and log in on the app it doesn’t recognise my username


Jwian
Community Member
  • Community Member
  • March 19, 2021

It says user name does not exist 


Jwian
Community Member
  • Community Member
  • March 19, 2021

Tried to register because I’ve only been with you guys 24 hrs and it won’t recognise my email on the confirm email box.


Jwian
Community Member
  • Community Member
  • March 19, 2021

Please help it’s doing my head in 


Jwian
Community Member
  • Community Member
  • March 19, 2021

Hi @Jwian,

 

Are you receiving any particular messages when attempting to register?

 

Will

Please help 


Jwian
Community Member
  • Community Member
  • March 19, 2021

Tried to register because I’ve only been with you guys 24 hrs and it won’t recognise my email on the confirm email box.


Jwian
Community Member
  • Community Member
  • March 19, 2021

Tried to register because I’ve only been with you guys 24 hrs and it won’t recognise my email on the confirm email box.

 


Jwian
Community Member
  • Community Member
  • March 20, 2021

I am a new customer and I am trying to set up the app.  It won’t let me confirm my email? 
it shows my email a d there is a box that you reput the email in to confirm but it refuses to except it.  
help please


Will R
iD Mobile Employee
  • iD Mobile Employee
  • March 20, 2021

Hi @Jwian,

 

Posting multiple messages only makes it more difficult for us to get back to you sooner.

 

Have you tried doing it on a browser rather than the App? Have you been a customer with us before?

 

Will