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Can't select my preferred switch date


RJ12345
Community Member

Why can't I enter the date to switch my number 28 days after receiving the PAC code?

Best answer by Tom B

Hi @RJ12345 

 

Your PAC code may expire by the time you’re selecting to set it.

 

To avoid this happening (or the error coming up on our side) we’d recommend requesting the PAC code once you’re ready to use it, not weeks before.

 

Tom

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andewhite
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Contributor
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  • June 13, 2024

Forum members here wouldn’t know why, @RJ12345

You could chat with iD customer support - they might be able to schedule your preferred switching date.

Contact iD support using the online iD Live Chat service - advisers work until 8pm on weekdays.

Tell the 24/7 chatbot you want to “talk to a person” - repeat a few times though. 

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
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  • June 28, 2024

Hi @RJ12345 

 

Your PAC code may expire by the time you’re selecting to set it.

 

To avoid this happening (or the error coming up on our side) we’d recommend requesting the PAC code once you’re ready to use it, not weeks before.

 

Tom