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Question

Can't send text messages

  • April 20, 2019
  • 1 reply
  • 175 views

  • Community Member

my son cannot send or receive text messages to certain numbers but can to others the people who we have tested on are on the same network

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • April 23, 2019
Hi Char,

This is a strange issue. Do calls work fine to these numbers?

If so, and if your son has used an Apple iPhone in the past, it could be an iMessage issue and the number may need to be de-registered from their iMessage service. Which phone is he using?

Ryan