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Can't view data usage

  • December 29, 2024
  • 6 replies
  • 143 views
A
New Contributor

Hi all, 

I'm unable to view any info like data usage etc. Even though I can log in OK I keep seeing the same message "oops.. Something went wrong".

Anyone had similar and if so how did you rectify it?

Cheers, 

Jason

 

 

Best answer by Daz_S

Have a read of this:

as it should help both the iD app and online account.

 

BUT note the minimum spec for the app:

The iD Mobile App requires iOS 15 or later or Android 9.0 or later

    This topic has been closed for replies.

    6 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 30, 2024

    Hey there ​@Aef1882, sorry to hear that.

     

    Have you tried via both the iD Mobile website and app please?

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Aef1882
    • Author
    • New Contributor
    • December 30, 2024

    Hi Tyler, 

    Yes, both website and app show same error message. 

     

    Regards, 

    Jason 

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • Answer
    • December 30, 2024

    Have a read of this:

    as it should help both the iD app and online account.

     

    BUT note the minimum spec for the app:

    The iD Mobile App requires iOS 15 or later or Android 9.0 or later

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      New Contributor
      • Aef1882
      • Author
      • New Contributor
      • December 30, 2024

      Cheers daz_S, that did it. I uninstalled, deleted my existing plan and created a new one. Nice one! 

        Daz_S
        Platinum 
Contributor
        Forum|alt.badge.img+22
        • Daz_S
        • Platinum 
Contributor
        • December 30, 2024

        Glad to hear that ​@Aef1882 

         

        Any issues in the future you know where to come😉

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Kash M
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Kash M
        • iD Mobile Employee
        • December 31, 2024

        Hi ​@Aef1882,

        Glad to hear that the issue is resolved.

        ​@Daz_S thanks for your help with this one!

         

        Kash

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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