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  • July 13, 2025
  • 1 reply
  • 51 views
C
New Contributor

Hi

I have tried ID mobile chat who were useless.

I pay for 3 sim cards.  I was told I can only have 1 account per email address. I asked id chat 3 times today if this is right and I didn’t get an answer.

I need to cancel one sim only plan and am not sure which of the two email addresses if either I used for this one.  I failed the security check and was told to use the id mobile ap which i don’t think I can if I can’t remember the email address?

How do I cancel the sim please?

Thanks all

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@cezza246 

     

    I’m sorry to hear that, in the iD Mobile app you’ll be able to add multiple plans into one account by selecting “View your plans”.

     

    You will however need to have made an account in the iD Mobile app using one of your plans to begin with, if you haven’t, you’ll need to register.

     

    Tom

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