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Question

Cancel contract

  • May 26, 2026
  • 1 reply
  • 7 views
graemed
Active Contributor

Dear iD Mobile,

I would like to cancel the 12-month SIM-only contract for 120GB taken out online on May 22, 2026.

I have not received or activated the SIM, and no payment has been taken.

I am requesting cancellation within the 14-day cooling-off period, as I took the contract out in error while reviewing upgrade options for my existing account.

Please confirm cancellation of the agreement and that no charges will apply.

Thank you.

 

 

 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@graemed ,

     

    Thank you for getting in touch, and I’m really sorry for the confusion and inconvenience caused.
     

    As you’re within the 14-day cooling-off period and the SIM has not been activated, we’ve now sent you a private message to assist further with the cancellation request.
     

    Please reply there so we can get this resolved for you as quickly as possible

     

    Lamiya

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