Skip to main content
graemed
Active Contributor
graemed
Active Contributor
May 26, 2026
Question

Cancel contract

  • May 26, 2026
  • 5 replies
  • 41 views

Dear iD Mobile,

I would like to cancel the 12-month SIM-only contract for 120GB taken out online on May 22, 2026.

I have not received or activated the SIM, and no payment has been taken.

I am requesting cancellation within the 14-day cooling-off period, as I took the contract out in error while reviewing upgrade options for my existing account.

Please confirm cancellation of the agreement and that no charges will apply.

Thank you.

 

 

 

    5 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    May 26, 2026

    Hi ​@graemed ,

     

    Thank you for getting in touch, and I’m really sorry for the confusion and inconvenience caused.
     

    As you’re within the 14-day cooling-off period and the SIM has not been activated, we’ve now sent you a private message to assist further with the cancellation request.
     

    Please reply there so we can get this resolved for you as quickly as possible

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    Pip666
    New Contributor
    July 22, 2026

    I also need to cancel a sim only contract as I entered my old mobile number when obtaining PAC code. I havent activated the sim, please can someone advise as to what to do.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    July 22, 2026

    Hi ​@Pip666,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    Pip666
    New Contributor
    July 22, 2026

    Thanks Hosai, ive replied.

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    July 22, 2026

    Hi ​@Pip666,

     

    Thank you. We will review your response as soon a possible. 

     

    Thanks, 

    Tashnieka

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement