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cancel disconnection and upgrade to sim only

  • July 23, 2024
  • 1 reply
  • 119 views

How do I cancel disconnecting my account and upgrading to sum only 

Best answer by Tom

Hi @James92 

 

If you’ve already requested a 30 day disconnection and wish to cancel the disconnection, we can cancel it if you get in touch or you could even request a PAC code, once a PAC code is requested and received, a 30 day disconnection request would automatically be cancelled as only one can exist at a time.

 

To upgrade to a SIM only plan, you’ll be able to use the iD Mobile app/website or call our sales team on 0207 1391 397.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • July 31, 2024

Hi @James92 

 

If you’ve already requested a 30 day disconnection and wish to cancel the disconnection, we can cancel it if you get in touch or you could even request a PAC code, once a PAC code is requested and received, a 30 day disconnection request would automatically be cancelled as only one can exist at a time.

 

To upgrade to a SIM only plan, you’ll be able to use the iD Mobile app/website or call our sales team on 0207 1391 397.

 

Tom