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Cancel disconnection request

  • 12 January 2021
  • 1 reply
  • 21 views

Userlevel 1

I have requested a cancellation for my account as my grandmother used it and she has recently passed away, however I would like to keep the account for my grandad to use and to keep the same number.

There is no live chat and I am unable to speak to a customer service advisor, I need to cancel the disconnection request as soon as possible please

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Best answer by Will 13 January 2021, 16:45

Hi @shaz46726,

 

We’re really sorry to hear of the passing of your grandmother, and hope you and your family are doing as well as can be expected during this difficult time.

 

We’ll send you a Private Message now to assist with cancelling the cancellation.

 

Will

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Userlevel 5
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Hi @shaz46726,

 

We’re really sorry to hear of the passing of your grandmother, and hope you and your family are doing as well as can be expected during this difficult time.

 

We’ll send you a Private Message now to assist with cancelling the cancellation.

 

Will

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