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cancel during cooling off period

  • 19 February 2021
  • 3 replies
  • 28 views

Can someone please just cancel my contract. I’m still in my cooling off period and I am disgusted on this service. I don’t want a discussion, I just want to cancel which I am in my right to do as I am with within my 14 days. 

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Best answer by Michelle 21 February 2021, 16:01

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

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3 replies

Userlevel 4
Badge +8

Hi @Georgeh 

 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

Can I cancel my order please. Ive only just ordered today but was out of stock. I didn't want to wait so I've gone with someone else. Please cancel ASAP before they take the payment out 

Userlevel 4
Badge +8

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

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