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Cancel Upgrade Order

  • 21 November 2020
  • 3 replies
  • 29 views

Userlevel 1

Hi, I would like to cancel my upgrade order before it is approved & dispatched to me. I can't see anywhere on the website where I can do this & the live chat is now closed. Is it possible to do this please?

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Best answer by Will 26 November 2020, 19:37

Hi @elliehurlock,

 

We’ll drop you a Private Message now to assist you with your cancellation.

 

Will

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3 replies

Userlevel 5
Badge +7

Hi @elliehurlock,

 

We’ll drop you a Private Message now to assist you with your cancellation.

 

Will

Userlevel 1

Hello, I am having the same problem! I can’t see the place to ask a question so sorry for jumping on this thread. I placed an upgrade order yesterday but have been told it is out of stock now, where can I cancel this please? I have spoken to several agents but they all ended my chat without any warning :( desperate to cancel the order as i need a new phone before january!

Userlevel 1

Hi @elliehurlock,

 

We’ll drop you a Private Message now to assist you with your cancellation.

 

Will

Hi Will,

 

Thanks but since I posted this 6 days ago the order has been confirmed, dispatched & completed. I will leave it as it is as I can't be bothered going through the cancellation process & i am happy with the product, but I do think there needs to be an easier way to access this.

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