Skip to main content
Community Member
July 17, 2024
Solved

Cannot make international calls/text to Indian

  • July 17, 2024
  • 17 replies
  • 375 views

Hi,

I have International Roaming is enabled. But cannot send a SMS to india number.

    This topic has been closed for replies.
    Best answer by Matthew T

    Hey @nava_krishnan,

    Perhaps your Bill Cap is restricting this? Find out how to adjust it here:

    Thanks.

    17 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2025

    Hey there ​@KapilS, sorry to hear that.

     

    When you try sending the text, what error do you get please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 20, 2025

    I only get below msg from id and no other error.

    “Texting abroad from the UK is chargeable and is not included in theyour standard allowances or Addd-ons. For international text rates, please visit our international call charges page: link of id mobile international rate”

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 21, 2025

    Hey there ​@KapilS, how high is your bill cap set?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 21, 2025

    Hi ​@Tyler C  My bill cap is £15.00

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 25, 2025

    Hi there ​@KapilS, are you still having the same issue now please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 26, 2025

    Yes, It is still same issue. See the following msg when i try to send msg.

    “Your mobile number authentication could not be completed due to issue at operator end. Please try again later. Please contact customer care for further assistance.”

    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 29, 2025

    Hi ​@KapilS 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.