Skip to main content
Community Member
July 17, 2024
Solved

Cannot make international calls/text to Indian

  • July 17, 2024
  • 17 replies
  • 375 views

Hi,

I have International Roaming is enabled. But cannot send a SMS to india number.

    This topic has been closed for replies.
    Best answer by Matthew T

    Hey @nava_krishnan,

    Perhaps your Bill Cap is restricting this? Find out how to adjust it here:

    Thanks.

    17 replies

    Matthew T
    iD Mobile Employee
    Matthew TAnswer
    iD Mobile Employee
    July 24, 2024

    Hey @nava_krishnan,

    Perhaps your Bill Cap is restricting this? Find out how to adjust it here:

    Thanks.

    iD Community Manager
    New Contributor
    April 16, 2025

    Hi, I am unable to send text messages to an Indian number. Is there any thing I have to do in my ID app or to my plan to activate this feature?

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2025

    Hi ​@Umms 

    Do you have the iD app? Is roaming enabled?

    You can check how to do this here - How do I enable Roaming? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 16, 2025

    Hi, I live in UK. I am trying to send the SMS message from UK to an Indian number. I thought roaming has to be activated when we are in a different county so that we can send and receive messages and data on our mobile. Is that not the case?

    Regards 

    Umesh

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2025

    My apologies ​@Umms 

    Do you know what your bill cap is set to? As you may need to increase this, and you can do so on the iD app.  International calls are chargeable. How much it costs you to call abroad will depend on where you’re calling. You can view our list of international charges here. You cannot use your inclusive allowances or add-ons to call abroad from the UK. Calling abroad falls under international calling, and are subject to the charges listed in our international charges page linked above.

    You can find out more here - How do I call abroad and how much does it cost? | iD Mobile Community

    I hope this helps!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 17, 2025

    I added bill cap as well international roaming is ON but not able to send message to bank virtual number  in India

    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 18, 2025

    Hi ​@KapilS 

     

    Are you able to send regular texts to regular numbers?

     

    Are you able to receive texts from the Indian bank number?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 18, 2025

    Yes, I am receiving msg from bank. Also, msg from local number in UK.

    Not able to send text to any Indian number.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2025

    Hi there ​@KapilS, sorry to hear that. Have these texts worked previously with us at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 19, 2025

    I never tried before these text since last year i buy id plan. This is the first time i am facing issue.