cannot make or receive calls

Forum|Forum|1 year ago
September 24, 2024
30 replies
785 views

I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem. Anyone else having this unfixable problem?

Best answer by EM53

I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others

andewhite

Platinum  Contributor

Okay @EM53, perhaps the 3G network has been switched OFF at your location - if so you’ll need to use VoLTE for calls.

Have you tried a NETWORK RESET on the handset with your iD SIM?

Forum member (non-iD).

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EM53Author

Helpful Contributor

I’m on 4g and understand volte is automatically enabled on iPhones - is that incorrect? Thanks

S

Sio

New Contributor

I too cannot make or receive calls since Saturday. Just been to phone repair shop and the guy says he has had three people in today saying the same . I have 4G what is the problem please ?

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EM53Author

Helpful Contributor

I have googled and there a reports of people taking phones into shops and being told others have been in with the same problem- I can’t see ID mobile doing another than suggesting it’s down to 3G but I am in 4G and have done everything possible to reset. Everything works except calls - no idea what to do next 🤷‍♀️

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Sio

New Contributor

Yes same with me ...contact ID direct ?...i think I read via Facebook!?

andewhite

Platinum  Contributor

I’m on 4g and understand volte is automatically enabled on iPhones - is that incorrect? Thanks

Yes @EM53, VoLTE is supposed to be automatically enabled on an iPhone.

What do you see under Settings > General > About, after scrolling down to Network Provider?

Tap the text to the right-hand side of Network Provider.

Forum member (non-iD).

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EM53Author

Helpful Contributor

I see ID 59.0. It seems as though only calls don’t work, I switched Wi-Fi off and still have Id mobile data. Thank you for responding. I tried chat but it was hopeless. Hardly use calls so wasn’t aware it didn’t work but I was supposed to pick someone up after their chemo and they couldn’t contact me but to them it just looked like I didn’t answer

BrowserBruce

New Contributor

Yep, same problem here

andewhite

Platinum  Contributor

I see ID 59.0.

And when you tap on 59.0, @EM53?

Sounds like you’re using iOS 18 - I wonder if there is an issue with this iOS release.

Forum member (non-iD).

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EM53Author

Helpful Contributor

Nothing happens if I try and tap on it it’s greyed out. I only updated it today incase it not being updated was causing the problem - thanks again- hopefully someone from ID mobile will read this thread