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EM53
Helpful Contributor
September 24, 2024
Solved

cannot make or receive calls

  • September 24, 2024
  • 30 replies
  • 785 views

I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem.  Anyone else having this unfixable problem?

    Best answer by EM53

    I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others 

    30 replies

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    Helpful Contributor
    EM53AuthorAnswer
    Helpful Contributor
    September 25, 2024

    I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others 

      Kash M
      iD Mobile Employee
      Kash M
      iD Mobile Employee
      September 30, 2024

      Hi @EM53,

      Welcome to the Community!

      Glad to hear that your issue is resolved.

      If you require further assistance, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      Windybuffs
      Active Contributor
      September 15, 2025

      Today, as happened last week, I cannot make or receive calls. I either get "couldn't connect"or "not registered on network". I am at home, same as last week, so why is this happening, and happening more frequently?

      The reason I became aware of this issue today is because I got an email from Sky saying that they had tried to call me.

      I used to be with O2 before joining ID Mobile, and never had these issues.

        Active Contributor
        Windybuffs
        Active Contributor
        September 15, 2025

        I am still unable to make/receive calls!

          Active Contributor
          Windybuffs
          Active Contributor
          September 15, 2025

          Currently get 5g at home, 1 bar. Went to Tesco (about 1.5 miles away), it dropped to 4g, and still only 1 bar. The network is non-existent for me today.

          Siân W
          iD Mobile Employee
          Siân W
          iD Mobile Employee
          September 15, 2025

          I am sorry to hear of the trouble you have had with your coverage ​@Windybuffs 

          Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage 

          Some materials and structures can also affect signal strength.

          Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
           

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          Active Contributor
          Windybuffs
          Active Contributor
          September 15, 2025

          Hi Siân,

          I do have Volte enabled. In Network mode I have 3 options:

          5g (preferred), LTE and 3g

          I have changed it to LTE, no difference. I then changed it to 3g, also no difference.

          I turned wi-fi off, and that has enabled 4g, but still can't make any calls.

          I checked the network status using the link you provided and it said:

           

          There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

          We’re always working to improve our network and aim to provide the best experience.

           

          Internet does not seem to be affected, but making and receiving calls is. I just tried to call our landline again, and it says "Couldn't connect".

          Siân W
          iD Mobile Employee
          Siân W
          iD Mobile Employee
          September 15, 2025

          Is it a particularly busy area ​@Windybuffs 

          Do you find coverage is poorer at peak times, or is it always generally poor?

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          Active Contributor
          viliam
          Active Contributor
          September 15, 2025

          i have a same problem for some time. Tried everything but it’s hopeless. Just missed an important call because of this issue as it doesn’t ring only get a missed call notification. I’m going to switch to new provider as iD mobile is pretty useless. imposible to chat to real person..

            Active Contributor
            viliam
            Active Contributor
            September 15, 2025

            I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others 

            can you post step by step instructions please?

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