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cannot make or receive calls

  • September 24, 2024
  • 30 replies
  • 671 views
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30 replies

V
Active Contributor
  • viliam
  • Active Contributor
  • September 17, 2025

Hey ​@viliam, what phone do you have please?

 

Thanks,

Tyler

I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others 

can you post step by step instructions please?

 

Hi Tyler, I have iphone 15pro max

 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • September 17, 2025

Hey there ​@viliam, please try these instructions below:

 

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
W
Active Contributor
  • Windybuffs
  • Active Contributor
  • September 17, 2025

Hello Tyler,

I have just tried to make a call and it worked. The problem is, unless I try to make a call, I don't know whether I have the problem or not. It's only when I find out that someone has tried to call me or I am expecting SMS codes to authorise a login that I become aware of the issue.

Do you have any suggestions? If not, I will try to make calls at regular intervals over the next few days and see if the problem occurs again, then update you.

Thanks Tyler.

A
iD Mobile Employee
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  • Anika A
  • iD Mobile Employee
  • September 17, 2025

Hi ​@Windybuffs 

 

We would recommend monitoring the issue, if this problem does occur again then we can escalate it.

 

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
Helpful Contributor
  • tharlow
  • Helpful Contributor
  • December 1, 2025

Hey there ​@viliam, please try these instructions below:

 

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Thanks,

Tyler

I get to 3)Tap Settings > Apps > Phone > But no ‘My Number’.

Phone works perfectly well inc texts but no in/out calls.

I have a smart phone.

Any ideas?

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