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cannot make or receive calls

Forum|Forum|1 year ago
September 24, 2024
30 replies
785 views

I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem. Anyone else having this unfixable problem?

Best answer by EM53

I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others

Show previous replies

W

Windybuffs

Active Contributor

Hi Siân,

I usually have problems when I am on the phone (people can't here me, I have to move around to try and get a better signal).

It seems to be happening alot lately, and i still can't make or receive calls as i write this. So I would say it's increasingly becoming a real issue.

I make my calls during the day, but i don't know what the peak times are in my area. it's very bad today 😞

W

Windybuffs

Active Contributor

I have restarted my phone, and i can now make calls. There is definitely a problem somewhere.

W

Windybuffs

Active Contributor

This morning, my phone is connected to 5g, showing only one bar, yet I have been able to make a call, but yesterday I couldn't for about 3-4 hours. Any idea why?

Tyler C

iD Mobile Employee

Hey @viliam, what phone do you have please?

Thanks,

Tyler

I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others

can you post step by step instructions please?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Windybuffs, is it still working please, or has the same issues returned?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

V

viliam

Active Contributor

Hey @viliam, what phone do you have please?

Thanks,

Tyler

I have just finished live chat with Anneline. On iPhone I had to delete my number then re enter it in settings. (It says old number but my number hasn’t changed). Then restarted phone and calls now work. Bizarre - wasted so much time resetting stuff, removing sim etc. Thank you Anneline. Hope this helps others

can you post step by step instructions please?

Hi Tyler, I have iphone 15pro max

Tyler C

iD Mobile Employee

Hey there @viliam, please try these instructions below:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

Windybuffs

Active Contributor

Hello Tyler,

I have just tried to make a call and it worked. The problem is, unless I try to make a call, I don't know whether I have the problem or not. It's only when I find out that someone has tried to call me or I am expecting SMS codes to authorise a login that I become aware of the issue.

Do you have any suggestions? If not, I will try to make calls at regular intervals over the next few days and see if the problem occurs again, then update you.

Thanks Tyler.

A

Anika A

iD Mobile Employee

Hi @Windybuffs

We would recommend monitoring the issue, if this problem does occur again then we can escalate it.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

tharlow

Active Contributor

Hey there @viliam, please try these instructions below:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Thanks,

Tyler

I get to 3)Tap Settings > Apps > Phone > But no ‘My Number’.

Phone works perfectly well inc texts but no in/out calls.

I have a smart phone.

Any ideas?

cannot make or receive calls

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