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Cannot make or receive calls or text

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I believe Three switched off 3G in my region (Sheffield, South Yorkshire) on May 1st and now I cannot make or receive calls or texts.  What can I do?

Best answer by Davidmb65

Hi,

Thanks for that.

I have found out that I needed to turn on VOLTE calls SIM2

 

This was not previously ticked - and all seems well now.

 

Thanks

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    3 replies

    andewhite
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    • andewhite
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    • 12167 replies
    • May 3, 2024

    You may need a new handset, which supports 4G Calling, @Davidmb65.

    Otherwise, perhaps switch to a service provider that’s using the O2 network. 

    https://www.idmobile.co.uk/help-and-advice/approved-handsets

     

    Forum member (non-iD).
    D
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    • Davidmb65
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    • 2 replies
    • Answer
    • May 3, 2024

    Hi,

    Thanks for that.

    I have found out that I needed to turn on VOLTE calls SIM2

     

    This was not previously ticked - and all seems well now.

     

    Thanks

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • May 4, 2024

    Hi @Davidmb65,

    Welcome to the Community!

    Glad to hear that your issue is resolved.

    If you require further assistance, please let us know.

     

    Kash

     

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