Cannot Receive calls , goes direct to voicemail | iD Mobile Community
Skip to main content
Question

Cannot Receive calls , goes direct to voicemail

  • July 30, 2025
  • 3 replies
  • 96 views

Hi Iam new to ID , having received my sim a week ago ago I cannot receive calls 

I have an I phone 16 pro max and have tried all the recommendations so far 

 

one week in and thinking of cancelling 

3 replies

NatOxe
Active Contributor
  • Active Contributor
  • July 30, 2025

Hi Martin

I have been in a similar situation to you. 
I switched from 3 with a PAC to obtain an iPhone 16 pro. However, I only received data connectivity and no network coverage for MMS and calls, since switching across. 
Getting used to using the iD community and / or chat bots can be a little confusing and frustrating at first. 
I have copied in ​@Anika A to this thread as she is an iD mobile employee and has been really proactive in my case. 
You will possibly have to run through some steps that you may already have been through. Just bear with the process though as the team are aiming to triage each situation to see if it is a simple case of carrying out a network refresh, or ensuring you have your full +44 mobile number entered into your phone settings. They will escalate the issue if / when these steps don’t resolve your issue. 
Good luck 

Nathan


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • July 30, 2025

Have you checked the mobile number is correct, ​@Martin Melling?

Settings > Apps > Phone > My Number 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • July 31, 2025

Sorry to hear this ​@Martin Melling 

Please can you try following this article and this should get you up and running - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

Please let us know how you get on.