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Cannot receive calls in Bali


Naomi Manning Bryant
New
 Contributor

My iphone is on roaming, I have enough credit, and ive toggled on roaming on the ID app, but I cannot receive or make calls. Texting is fine. 

I cannot use the call fowarding option (the wheel just spins)!!!, I cannot use chat function as that IP is blocked here. 

ID lacks other contact point…  called them to complain but the lady just said increase my cap limit. Call forwarding still not an option. 

Any advice. Cancelling contract when home as this is so antiquated. 

Best answer by andewhite

Roaming in Bali looks quite expensive, @Naomi Manning Bryant

What is your bill cap setting?

Using 10MB/day = £36/day.

Using 100MB/day = £360/day. 

You can’t do much with 10MB or even 100MB. 

Maybe get a data only travel eSIM to use in Bali - much cheaper than data roaming with iD.

 

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andewhite
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  • May 31, 2024

Roaming in Bali looks quite expensive, @Naomi Manning Bryant

What is your bill cap setting?

Using 10MB/day = £36/day.

Using 100MB/day = £360/day. 

You can’t do much with 10MB or even 100MB. 

Maybe get a data only travel eSIM to use in Bali - much cheaper than data roaming with iD.

 


Naomi Manning Bryant
New
 Contributor

My cap set at £25
I’ve only put roaming on so I can access the Call forwarding feature.

 


Naomi Manning Bryant
New
 Contributor

I don’t have an issue with data, the issue is I can’t make or receive phone calls and I don’t have an option to forward my number


andewhite
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  • May 31, 2024

I don’t think call forwarding is supported by all mobile network operators, @Naomi Manning Bryant

There might be a problem with your iD account, which forum members like myself can’t access.

Have you tried sending iD a private message via Facebook Messenger

Did you receive a roaming rates SMS when you arrived in Bali?

 


Naomi Manning Bryant
New
 Contributor

I did receive SMS When I arrive, there would be high roaming charges. I am receiving texts it’s just calls
I didn’t know about Facebook messenger ID thank you for that!!!


Naomi Manning Bryant
New
 Contributor

Facebook messenger is unavailable!!! 🤦🏽‍♀️🤯🤬


andewhite
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  • May 31, 2024

Probably something to do with Indonesian Government policy, @Naomi Manning Bryant

You can also contact iD using X (formerly Twitter) - hopefully X is considered non-subversive.

FYI, it’s free to receive an SMS on iD Mobile wherever you’re roaming.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • June 5, 2024

Hi @Naomi Manning Bryant,

Welcome to the Community!

I hope that you managed to get this resolved.

If you are still having problems, please let us know and we can take a look into your account.

 

Kash