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Cannot recieve OTP from paypal

  • November 21, 2020
  • 3 replies
  • 63 views
evakam19
Community Member

I have been using ID for over a just about a year now and I have just moved my sin into a new phone and tried to use PayPal but it is not working, I can't log in without my number verification.

What can I do to fix this ?

Best answer by Mohammed H

Hello @evakam19,

We’ll send you a PM so we can look into this further.

Mohammed

 

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3 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • November 26, 2020

Hi @evakam19,

 

How long ago did you port the number back in? Have you tried powering down the handset for 5 minutes?

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
evakam19
Community Member
  • evakam19
  • Author
  • Community Member
  • 0 replies
  • December 3, 2020

I put the sim in a new phone during the start of October.

I have been trying your recommendation of powering down the handset but it has not worked.

I tried you method multiple times over the past week yet I still can't receive anything from PayPal.

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • December 13, 2020

Hello @evakam19,

We’ll send you a PM so we can look into this further.

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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