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Cannot register on network

  • June 27, 2025
  • 1 reply
  • 15 views

We have inserted the SIM into our son's phone but despite trying several things, the network is not recognised.

 

He cannot use his new phone. Is there anything we are doing wrong, or that we can try?

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 30, 2025

Hi ​@Sparker234 , welcome to iD!

It sounds like the SIM may need to be activated. You can find out how to do this here - How do I activate my new SIM or eSIM? | iD Mobile Community

Please let us know how you get on, or if there is anything else we can do for you.