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Cannot register on network

  • June 27, 2025
  • 3 replies
  • 241 views
S
Community Member

We have inserted the SIM into our son's phone but despite trying several things, the network is not recognised.

 

He cannot use his new phone. Is there anything we are doing wrong, or that we can try?

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 30, 2025

    Hi ​@Sparker234 , welcome to iD!

    It sounds like the SIM may need to be activated. You can find out how to do this here - How do I activate my new SIM or eSIM? | iD Mobile Community

    Please let us know how you get on, or if there is anything else we can do for you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mohan_5151
    • New Contributor
    • April 9, 2026

    Still not working

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 13, 2026

    Hi ​@Mohan_5151 

     

    Have you tried testing the SIM card in a different device, and are you experiencing the same issue with it not connecting?

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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