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cant accept/start calls for days.

  • September 25, 2024
  • 4 replies
  • 54 views
Karoly Novak
Community Member

Hi,  since a week or so, i cant accept/initiate calls.

I did not cange anything, same workplace/home. whatever i go its not working.

Can i get a new sim card maybe?

Thank You

    4 replies

    Volker-Uwe Neale
    Active Contributor

    I cannot get any call send text message notice FaceTime or iMessages I tried asking for help but it was useless the only thing I suggest is you leave  ID mobile and get another provider…. That’s just what I am trying to do as this service is appalling 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • October 1, 2024

    Hi @Karoly Novak,

    Welcome to the Community!

    It sounds like your issue may be VoLTE related. Please can you enable VoLTE on your handset and try making calls?

    @Volker-Uwe Neale is this a sudden issue or since you moved your number to iD Mobile?

    You may need to update the number in your settings.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Volker-Uwe Neale
    Active Contributor

    No need as I have moved away from ID mobile thank goodness and just waiting to pay the bill and then add iOS!!! It’s an appalling company and the support is as useful as a chocolate teapot!!!

     

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • October 4, 2024

    HI @Volker-Uwe Neale 

     

    I’m not sure what you mean by “add iOS”.

     

    We wish you the best of luck with your new provider.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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