cant access my verification codes

Hi ​@Roy Lowe 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues accessing your verification codes after receiving a new handset. 

To confirm, is it one time passcodes that you are not receiving?

Thanks 

Natalie 

Yes 

Hi is there any update please, as I can't get into my bank account 

Hey there ​@Roy Lowe, sorry to hear that. Is it all companies/apps you’re having issues with, or just your bank?

What phone do you have also?

Thanks,

Tyler

Samsung s24 fe, I need to pay something urgently, is there some I can ring to get this sorted asap

Hey there ​@Roy Lowe, we sincerely apologise for this. Three UK are aware of a network issue currently, affecting some customers from receiving OTP’s, as kindly advised by ​@WelshPaul.

Three UK are working to resolve this issue ASAP for all customers affected. Our apologies for this and we hope this is back working shortly.

Thank you for your patience.

Kind regards,

Tyler

The only problem I have is I can't get into my bank account, ebay account , fb etc, how long is this issue going to take,  I have been trying since Saturday,  isn't there anyone you can actually speak to.This is a very poor service I am currently getting.

Try rebooting your phone ​@Roy Lowe. I couldn’t receive OTPs from Vodafone but as of 3pm today I can.

Hey there ​@Roy Lowe, we believe this issue has been resolved for most companies now, and we’re working on fixing it for the last remaining affected.

We hope this is now resolved for you, but if not, it should be shortly.

Thank you for your patience.

Kind regards,

Tyler