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Cant access the app

  • September 17, 2024
  • 1 reply
  • 11 views

Every time I try registering for the app it says ‘sorry your details do not match our records’ I have tried and checked several times but still no luck! 

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4753 replies
  • September 20, 2024

Hey there @Philiphirst, welcome to Community!

 

We’re sorry to hear that. Please contact our live-chat, and they can investigate that further with you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler