Cant add mobile number to app or online

I have similar problem, I changed my phone and can't add my number to app/online account.

It means, I no have access to my account...

Hi @Skala 

What do you mean you changed your phone?

You moved an existing SIM to another device?

Did you change number?

Have you logged into the app/website since May 2024?

Tom

I'm sorry I did not specify exactly what is going on…

I had mobile phone where I had IDMobile app. I accidentally damaged the mobile phone so I bought new one.

After installation IDMobile app again on my new mobile I can't upload my mobile number. 

Hi @Skala,

Did you register for the new app already?

Can you confirm if you are trying to register or login?

You can contact our Live Chat Team for quicker support.

https://www.idmobile.co.uk/live-chat

Kash

Yes I did registered. When it comes to type in your number, surname and date of birth I get message, sorry your details don't match our records...

Hi @Skala 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, I have the same issue, don't know how to solve it, I try the live chat, it's the same, don't know the problem, try to call, nothing there for my problem, need it solved please. Thank you 

Hi ​@Doramila 

Sorry to hear this, when you input your personal info (Surname, DOB, iD Number), you get an error telling you something there is wrong, correct?

Tom

Yes 

Hey there ​@Doramila, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler