I have similar problem, I changed my phone and can't add my number to app/online account.

It means, I no have access to my account...

Hi @Skala 

What do you mean you changed your phone?

You moved an existing SIM to another device?

Did you change number?

Have you logged into the app/website since May 2024?

Tom

I'm sorry I did not specify exactly what is going on…

I had mobile phone where I had IDMobile app. I accidentally damaged the mobile phone so I bought new one.

After installation IDMobile app again on my new mobile I can't upload my mobile number. 

Hi @Skala,

Did you register for the new app already?

Can you confirm if you are trying to register or login?

You can contact our Live Chat Team for quicker support.

https://www.idmobile.co.uk/live-chat

Kash

Yes I did registered. When it comes to type in your number, surname and date of birth I get message, sorry your details don't match our records...

Hi @Skala 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, I have the same issue, don't know how to solve it, I try the live chat, it's the same, don't know the problem, try to call, nothing there for my problem, need it solved please. Thank you 

Hi ​@Doramila 

Sorry to hear this, when you input your personal info (Surname, DOB, iD Number), you get an error telling you something there is wrong, correct?

Tom

Yes 

Hey there ​@Doramila, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi 

I've got the same problem. when I input my personal info (Surname, DOB, iD Number), i get an error telling me something there is wrong.

I registered the SIM card months ago, but I don't remember including DOB.

Any help would be great

Ian

Hi ​@idavies52 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Thanks Anika

All sorted now. 

Glad to hear this ​@idavies52 , thanks for letting us know!

Hi All,

I have changed to an eSIM account for my grandsons A16 iPad, while the data works without issue,I am now unable to receive a text confirmation to allow access to the app or online?

can anyone advise please

iD Mobile plans are for use with phones ​@Paul D 1971, not tablets. An iPad cannot receive SMS messages via cellular so you have to install the eSIM on a phone first, request the code and then install the eSIM back on the iPad.

Hi ​@Paul D 1971 
 

As ​@WelshPaul mentioned, you will need to insert a SIM card in a mobile phone so you can get the text as iPad cannot receive texts messages.

You can contact the live chat on: https://www.idmobile.co.uk/live-chat for assistance in getting another eSIM or physical SIM card.

Michael Z

Hi,

Thanks for the reply, I note the requirement for a physical sim to set-up but unfortunately the iPad only uses a digital sim now and as you note cannot accept texts.

Unless I was issued a duplicate sim it is not practical, surely a secure email should allow access to the app

That’s what you need to do regardless of whether it’s practical.

I have the same problem but can't see any answers

Hi ​@Catherine Ruth ,

Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.
 
Thanks again for your patience.

Lamiya 
iD Mobile Social Media Team