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cant add new number to my plan account

  • December 16, 2024
  • 1 reply
  • 44 views
R
Community Member

I have an id mobile account already for my son I recently got my daughter a phone but I can't add this new number to my plan account, it says details are wrong, I spoke with an agent weeks ago now who confirmed what I was inputting was correct and that it would be forwarded to technical support but still nothing nor communication of this 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • December 17, 2024

    Hey there ​@Rosiekeegan, sorry to hear that. If it was raised to our technical team, then you’d need to get back in touch with the live-chat directly to ask for further updates, as the technical team is an internal team that contact our agents, not yourself directly:

     

    https://www.idmobile.co.uk/live-chat

     

    Please re-contact them and advise you’re awaiting an update to your technical ticket, and they’ll look into that for you.

     

    Thanks, 

    Tyler

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