cant add phone number to app keeps sayin error

Hi there ​@Paul Hatt 

If you’re in the process of switching your number to iD Mobile, I would suggest you wait for this to complete before registering for the iD Mobile app, as this error message is likely being generated as your number isn’t yet ‘live’ on their system.

Or if you really want it now you’d need to use the provisional number iD allocated to the SIM. This number (if the SIM is still on its way) should be on one of the emails sent by iD.

Hey there ​@Paul Hatt, sorry to hear that.

Please take a look at the below article which may help you further:

• I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? F.A.Q.

Please let us know if you have further questions.

Thanks,

Tyler