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cant call or receive call not can hubby or Son

  • February 9, 2025
  • 3 replies
  • 71 views
Kerry Henry
New Contributor

For a few days I have been unable

to make or receive calls along with my husband or Son

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 11, 2025

    Hi ​@Kerry Henry 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with calls. 

    Is this only happening with calls to/from your husband and son? If yes, what network are they on please? 

    Also what handset are you using please? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kerry Henry
    New Contributor
    • Kerry Henry
    • Author
    • New Contributor
    • February 11, 2025

    Hubby can’t call me, neither can Son and nobody else can call me either and I can’t call out but I can WhatsApp call/message and text, son and hubby are on ID too and son is using iPhone XR same as me and husband has iphone14

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • February 15, 2025

    Thank you for confirming. 

     

    When you go to the handset settings, can you please select apps-phone-my number and check the correct number is showing there? 

    Are your husband and son also with iD Mobile?

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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