cant connect to internet outside of wifi network

Hey there ​@Keith Copo, we’re very sorry to hear that.

What phone do you have, and what’s your full postcode please?

How long have you had issues for?

Thanks,

Tyler

Samsung galaxy A13   BT6 9SQ    since last night

Hi there ​@daveallen200 

Firstly the SG A13 is on their compatibility list so that shouldn’t the problem

Secondly for that postcode it currently states this

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

Thirdly, the 3G has been turned off at that postcode, if you knew about this and it was months ago then this does not apply, however if it was turned off recently then this does apply

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Hi  ​@Keith Copo 

Thanks you for your reply and for confirming the details. 

It looks like the wonderful ​@Daz_S  has provided the information available from our coverage page here.

Please let us know if you require any further assistance. 

Thanks, 

Nat 

I moved over to iD as I kept running out of data with another provider.

Not a big user, but even trying to use a loyalty card without wifi sometimes proved an issue.

Since being with iD I can’t access the internet at all without wifi

Postcode area SK10

​@Harleyg  Hi sorry to hear you're having problems. Can you please submit the full postal code or you can check services status yourself via this link.

https://www.idmobile.co.uk/help-and-advice/coverage

Joe

It’s not at home I have issues - as I have wifi. The problems arise when I’m in stores in Macclesfield - i.e. Caffe Nero, SK10 1DY; Caffe No 1 SK11 6NE; Everlast gym SK11 6JD. Had issues last October at Blackpool Pleasure Beach -  FY4 1EZ - couldn’t access their website to sort ticket issues. It’s such an issue I’ll probably go back to Vodafone.

Hello ​@Harleyg 

Thanks for posting.

We are very sorry about the issues you are experiencing with the service. 

Can you please confirm which handset you are using and if you are connecting via 4G?

Thanks, 

Natalie 

Hi,

iPhone 8+

4G

Thanks

Hi ​@Harleyg 

Okay, the issue happens in/around these areas?

Are there areas where your 4G works just fine?

Tom

I really don’t know.

I don’t travel around much - and when I do travel out of town – I rarely find the need to go online unless shopping.

As a phone service iD works fine - without issues.

I’ve experienced the issue in any number of stores - such as M&S in Handforth SK9 3PB, TKMaxx in Manchester M1 1WR. I’ve got into the habit now of synching my phone with the free shop wifi (if available) then completing the transaction. I’ve been caught off guard so many times, trying to access the loyalty card at the last moment.

I never had this issue with Vodafone - using the same phone - just used to run out of data too soon.

Hi ​@Harleyg 

Okay, is this only happening whilst inside the buildings?

Tom

It’s only inside buildings that I have the need to access the net with any regularity.

I’ve just been out into my garden, beyond the reach of wifi - the phone shows 3 bars of reception - but it can’t access the net.

Hi ​@Harleyg 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom