cant dial calls out or receive call on m16 area

Been the same for me in Shropshire for the past few days, I've tried everything including putting sim in different phone. It's a nightmare trying to get any help from I'd, I've sent private message and no reply ! Think I'm going to change network....its a flippin joke. I hope you sort yours  .let me know if you do.

Took me over three hours to live chat. As the screen kept disappearing. They suggested to get a new sim. 
I will go to collect sim from Curry tomorrow. 
 

Hi, do this first. need to put your phone number in the setting + phone+ my number. And on setting + Mobil service + network selection, turn automatic off, choose ID. After these step. check it is work or not. 

If still not working, need to get a new sim.

I activated my new sim this morning. But it was not working either. I went back to Curry. They helped me to do the above steps. And it is  working now. I am not sure it might work if I knew how to change the above settings before new sim. 

You have a go first before get sim. Good luck. 
 

Thanks Keiki 

did this and solved my problem 

Hi @Scousemink,

Welcome to the Community!

I would advise testing a replacement SIM and hopefully it should fix the issue.

If you still have problems please contact our Live Chat Team.

Kash