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Cant get through to customer service

  • April 30, 2025
  • 5 replies
  • 1046 views
J
New Contributor

I returned my order as it was incorrect but my app is saying I'm currently on a new plan, which is not the case. I can't get through to anyone on the live chat! I've also not received confirmation of my returned order. How do I get through to customer service when there is no number and the chat won't work?

Best answer by WelshPaul

Give the sales team a call on 020 7139 1397. They should be able to tell you what is going on with your return.

      5 replies

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • April 30, 2025

      Give the sales team a call on 020 7139 1397. They should be able to tell you what is going on with your return.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        New Contributor
        • Jenn_10
        • Author
        • New Contributor
        • April 30, 2025

        ​@WelshPaul thank you for your reply! 

        Siân W
        iD Mobile Employee
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        • Siân W
        • iD Mobile Employee
        • April 30, 2025

        Hi ​@Jenn_10  did you manage to get sorted? If not, please let us know and we will be more than happy to help you from here.

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        New Contributor
        • Jenn_10
        • Author
        • New Contributor
        • April 30, 2025

        ​@Siân yes it's still on its way back to the warehouse and I've been advised my plan will be updated once they've received it. Thanks! 

        Siân W
        iD Mobile Employee
        Forum|alt.badge.img+19
        • Siân W
        • iD Mobile Employee
        • April 30, 2025

        OK no worries, if you do need any help please just let us know ​@Jenn_10  🙂

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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