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Cant get through to customer service


I returned my order as it was incorrect but my app is saying I'm currently on a new plan, which is not the case. I can't get through to anyone on the live chat! I've also not received confirmation of my returned order. How do I get through to customer service when there is no number and the chat won't work?

Best answer by WelshPaul

Give the sales team a call on 020 7139 1397. They should be able to tell you what is going on with your return.

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WelshPaul
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  • April 30, 2025

Give the sales team a call on 020 7139 1397. They should be able to tell you what is going on with your return.


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  • April 30, 2025

@WelshPaul thank you for your reply! 


Siân
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  • April 30, 2025

Hi ​@Jenn_10  did you manage to get sorted? If not, please let us know and we will be more than happy to help you from here.


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  • April 30, 2025

@Siân yes it's still on its way back to the warehouse and I've been advised my plan will be updated once they've received it. Thanks! 


Siân
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  • April 30, 2025

OK no worries, if you do need any help please just let us know ​@Jenn_10  🙂