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Cant log in

  • May 21, 2024
  • 1 reply
  • 50 views

I'm still having trouble logging into my account I have tried everything that has been mentioned. I have tripled check my details are right still keep receiving the message sorry your details don't match our records. I got a contract out for my partner and since then I can't log in with my details 

Best answer by Kash

Hi @Natwild90,

Welcome to the Community!

Can I check that you have registered for the new iD Mobile App?

If not you’ll need to register your account first.

Please let us know if you still have issues and we can help.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • May 22, 2024

Hi @Natwild90,

Welcome to the Community!

Can I check that you have registered for the new iD Mobile App?

If not you’ll need to register your account first.

Please let us know if you still have issues and we can help.

 

Kash