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cant login in to my app

A
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 Contributor

I am already registered on the App but now can’t login and it’s saying my details don’t match. I am wanting to upgrade my contract to a new phone so really would appreciate some help on this. 

Best answer by Matthew T

@Alfie04 It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 7th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

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    3 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • October 6, 2024

    Hi @Alfie04,

    Welcome to the Community!

    It sounds like you may need to follow the link below:

    If you have any further issues, please contact our Live Chat Team.

     

    Kash

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    A
    New
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    • Alfie04
    • Author
    • New
 Contributor
    • 2 replies
    • October 7, 2024

    Hi, I have tried everything on the link but it’s not working. When I go on the App it’s not giving me an option to live chat. 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • Answer
    • October 9, 2024

    @Alfie04 It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 7th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

    iD Community Manager

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