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cant make calls

  • September 16, 2024
  • 3 replies
  • 50 views
S
New
 Contributor

I am unable to make or receive calls. I have turned my phone off on, reset supplier to ID mobile and nothing. Please help 

Best answer by Tyler

Hey there @Sarahlou85, we’re sorry to hear you’re having issues with calls.

 

This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

Please read more below on what this is, and what to do:

 

https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

 

If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:

 

https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

 

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

 

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.

 

Thanks,

Tyler

View original

    3 replies

    Mike Foley
    Active Contributor
    • Mike Foley
    • Active Contributor
    • 6 replies
    • September 16, 2024
    Sarahlou85 wrote:

    I am unable to make or receive calls. I have turned my phone off on, reset supplier to ID mobile and nothing. Please help 

    I thought I had problems with my SIM card last night so I put a new one in but the problem consisted, I discovered it was my phone that was faulty, is your phone ok, can you put your SIM card in another phone and try it ?

    S
    New
 Contributor
    • Sarahlou85
    • Author
    • New
 Contributor
    • 1 reply
    • September 16, 2024

    Unfortunately I don’t have another phone to try that but thank you for your help 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • September 18, 2024

    Hey there @Sarahlou85, we’re sorry to hear you’re having issues with calls.

     

    This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:

     

    https://www.three.co.uk/support/network-and-coverage/coverage

     

    Please read more below on what this is, and what to do:

     

    https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

     

    If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:

     

    https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

     

    If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

     

    If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.

     

    Thanks,

    Tyler

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