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cant make or receive calls

  • September 15, 2024
  • 2 replies
  • 118 views

Dawn Dacombe
Community Member

My phone won’t let me phone out and and I am only receiving calls via watts app. Phone is an iphone

Best answer by Kash

Hi @Mike Foley @Dawn Dacombe,

Welcome to the Community!

As 3G is turned off we would advise that you enable Volte on your handset.

The 4G calling will then allow you to make and receive calls.

https://www.idmobile.co.uk/4g-calling?srsltid=AfmBOopecfzHGBkVfdMpURbQ9S9CF_sFrqQ6WerBjvWXPZLY8WX9EPYw

If you still have issues, please let us know.

 

Kash

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2 replies

Mike Foley
Active Contributor
  • Active Contributor
  • 6 replies
  • September 15, 2024
Dawn Dacombe wrote:

My phone won’t let me phone out and and I am only receiving calls via watts app. Phone is an iphone

Same here can't receive or make calls, change my SIM card to a new one and it's still the same.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • September 18, 2024

Hi @Mike Foley @Dawn Dacombe,

Welcome to the Community!

As 3G is turned off we would advise that you enable Volte on your handset.

The 4G calling will then allow you to make and receive calls.

https://www.idmobile.co.uk/4g-calling?srsltid=AfmBOopecfzHGBkVfdMpURbQ9S9CF_sFrqQ6WerBjvWXPZLY8WX9EPYw

If you still have issues, please let us know.

 

Kash