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cant make or receive calls

  • October 19, 2024
  • 2 replies
  • 88 views
B
Community Member

I've not been able to make or receive calls now for over a week, I've been to Turkey so I wasn't that bothered as I was with family. I've not had any data roaming on just used the hotels wifi for whattsapp/Facebook etc and all fine. It's a samsung s21. The lte/5g4g/3g is on. It's the sim that came with the phone. My mobile number is showing is settings. If this doesn't get resolved very soon I will be looking further into cancelling my contract without paying a single penny 

    2 replies

    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12

    Hi @Baldwin 
    As you have LTE as an option for connection to the network then it should work with VoLTE(4G).
    Do you have a ‘toggle’ to turn on VoLTE?
    e.g.


    Did your phone work on the VoLTE(4G) network before you went to Turkey? Or has the 3G network been turned off in your area during your visit abroad? Have you checked the coverage checker for your area?
    Under the SIM card status does it say ‘LTE’ for both ‘Mobile voice network’ and ‘Mobile data network’?
    Have you had a chat with customer services?
    https://www.idmobile.co.uk/live-chat
    It may be worth requesting a replacement SIM to see if that is the problem.

    Before jumping ship to a new provider it may be worth taking some time to do an internet search of the problem as you may experience the same complication even after moving.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2308 replies
    • October 22, 2024

    Hi @Baldwin 

     

    Thanks for reaching out to us here on the community.

     

    We are very sorry to hear of the issues you are facing with not being able to make/receive calls. 

    Can you please go through the information sent by @Decembersangel72 and update the thread with your findings?

    If you require a replacement SIM, you can request this via our Live Chat here. 

     

    Thanks, 

     

    Nat 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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